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Sales & Marketing Executive

1 open position

Solera Fine Wines & Spirits · Sheung Wan, Hong Kong

Full-time · Mon–Fri, 10:00am–7:00pm

About us

Solera Fine Wines & Spirits is a Hong Kong retailer of fine wine, champagne, and whisky, serving customers through our online store and in-person tastings, trade events, and client relationships. We're a small, hands-on team where every hire shapes how customers experience the brand.

The role

We're looking for someone who can grow our customer base and revenue while keeping our brand voice sharp across channels. You'll split your time between proactive sales (client outreach, trade and private tastings, account relationships) and marketing execution (campaigns, content, event support, e-commerce promotion). This is a role for someone who enjoys both the relationship-building side of wine retail and the discipline of running marketing that actually converts.

This is an ownership role, not a task list. You'll take the projects and campaigns you start all the way through to the finish, largely working independently rather than waiting to be pointed at the next thing. We're looking for someone who wants to build something — not someone who picks and chooses the parts of the job that interest them.

What you'll do

  • Develop and manage relationships with retail and trade customers, including restaurants, private clients, and corporate accounts
  • Plan and represent Solera at tastings, trade shows, and client events
  • Own marketing campaigns across email, social, and our e-commerce channels, from concept through execution
  • Work with the operations team to align promotions with stock availability and fulfilment capacity
  • Track sales pipeline and campaign performance, and report on what's working
  • Ensure all marketing materials comply with Hong Kong alcohol-marketing and age-restriction requirements
  • Support product selection and positioning based on customer feedback and market trends

What we're looking for

  • 3+ years' experience in sales, marketing, or client relations — wine, spirits, or luxury/FMCG retail experience preferred but not required
  • A proven self-starter who takes ownership of a project from kickoff to completion and works independently, without needing to be managed step by step
  • Comfortable in front of clients at tastings and events, as well as behind a laptop building campaigns
  • Strong written communication — you can write copy that sells without sounding like a sales pitch
  • Organized and self-directed; comfortable owning a channel or account list end to end
  • WSET or wine/spirits knowledge is a plus, not a requirement — genuine interest in the category matters more
  • Legally entitled to work in Hong Kong

What we offer

  • A close-knit team where your work is visible and has direct impact
  • Exposure to both the trade and consumer sides of the wine and spirits business
  • Standard Hong Kong statutory benefits — MPF, annual leave (increasing with length of service), and general holidays
  • Sheung Wan office, Monday–Friday, 10:00am–7:00pm

Salary: commensurate with experience — to be discussed

Sheung Wan, Hong Kong
Marketing / Sales / Client Relations
Full-Time

E-commerce Operations & Customer Service Executive

1 open position

Solera HK Limited · Hong Kong

Full-time · 5-day work week

About the role

Solera HK Limited is looking for a reliable, detail-oriented team member to support our daily operations, including e-commerce order handling, customer service, delivery coordination, inventory follow-up, and office administration.

This is a hands-on role in a premium wine and spirits retail business. It is suitable for someone who is organized, careful, responsive, and able to work independently in a small but fast-moving company.

Candidates with experience in FMCG, retail operations, wine & spirits, e-commerce fulfilment, logistics coordination, or customer service will be an advantage.

Responsibilities

  • Handle daily online and offline customer orders accurately
  • Coordinate deliveries with customers, drivers, couriers, and internal team members
  • Follow up on customer enquiries by phone, WhatsApp, email, and other channels
  • Support inventory checking, stock movement records, and order fulfilment
  • Assist with invoice, payment, and basic administrative follow-up
  • Coordinate with warehouse, sales, and management to ensure orders are completed on time
  • Help maintain smooth daily office operations
  • Support ad hoc operational tasks when required

Requirements

  • Experience in FMCG, retail, wine & spirits, e-commerce, logistics, customer service, or operations is preferred
  • Detail-oriented, organized, and responsible
  • Able to handle multiple tasks and follow up carefully
  • Good communication skills and customer service attitude
  • Comfortable using WhatsApp, email, Excel/Google Sheets, and online systems
  • Able to work independently and solve simple daily operational issues
  • Good spoken and written English and Chinese
  • Hands-on attitude is important

We Offer

  • HK$18,000+ per month, depending on experience
  • 5-day work week
  • Stable working environment
  • Exposure to premium wine and spirits retail operations
  • Practical training in e-commerce, customer service, logistics coordination, and daily business operations

Applicants must be 18 or over. Solera HK Limited is an equal opportunity employer.

Sheung Wan, Hong Kong
Administration
Full-Time
Passionate about providing amazing products, service and education. We take a lot of pride in curating, provenance and of course our customers.  Join us on this amazing journey of building an empire of the drinks industry.

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