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Terms and Conditions

Prices

 Unless the contrary is shown, prices on this site are:

  • Prices are listed per case or per bottle (bt) as indicated.
  • Delivery charges are not included unless otherwise stated.

Payment

  • Payment is due upon invoice and must be received within 3 working days to secure your order.
  • Accepted methods:
    • Bank transfer
    • HKD cash
    • Cheque (must clear in 2 business days before goods can be released)
    • Credit card (3% surcharge applies)
  • Late payments accrue 10% interest per annum.
  • Orders not paid within 3 days will be cancelled.
  • Goods remain the property of Solera until full payment is received.

Title and Risk

  • Ownership of goods transfers only after full payment is made.
  • Risk of loss or damage passes to you once we notify that goods are available for collection/delivery.

Delivery

  • Delivery times provided are estimates only.
  • Customers must provide 30 minutes notice before collection.
  • Storage fees apply for goods not collected/delivered within 3 months of availability.
  • Domestic transport can be arranged upon request.
  • For payments made by cheque, goods will only be released for collection/delivery once funds have cleared.

Sales

  • All sales are final and subject to confirmation.
  • No cancellations, returns, or exchanges.
  • All goods are non-refundable and non-exchangeable.
  • Prices may change without prior notice.
  • Unless specified, wines are sold lying in Hong Kong (except en primeur).

Returns and Breakage

  • Goods must be inspected at the time of delivery.
  • Claims must be reported immediately to our hotline +852 3101 1181.
  • No claims will be accepted once delivery has been acknowledged.

Default

  • Payments overdue by 7 days or uncollected goods (after 3 months) may be resold at our discretion.
  • Upon resale, you will receive a credit of 80% of the lower of:
    • The resale net proceeds, or
    • The original invoice price.
  • Any outstanding balance remains payable and subject to interest.

Force Majeure

We shall not be liable for any failure or delay in meeting our obligations caused by circumstances beyond our reasonable control, including but not limited to natural disasters, accidents, strikes, transport disruption, or government action.

This includes, without limitation, any confiscation, seizure, prohibition, or restriction imposed by government authorities. In such events, Solera (H.K.) Limited shall not be held responsible for any loss, damage, or inability to supply the goods.

Description/Quality

  • While we safeguard storage and act in good faith, we cannot guarantee the state or condition of wines, especially aged bottles.
  • Natural variations in ullages, corks, labels, or cases are to be expected.
  • No returns accepted for corked or faulty wines.

Orders

The placing and accepting of oral orders shall form a contract on these terms, conditional upon our written confirmation of order which may be by the delivery of an invoice.

En Primeur Sales

In rare cases where en primeur wines cannot be supplied, our liability is limited to a refund of monies paid.

Law

All contracts are governed by the Basic Law and subject to the exclusive jurisdiction of the Hong Kong SAR Courts.

Our Address

Solera (H.K.) Limited
Room 1903, 19/F Shun Kwong Commercial Building
8 Des Voeux Road West
Sheung Wan, Hong Kong
http://www.solera.com.hk