Operations & Distribution Assistant

About Solera Fine Wines & Spirits

Solera is a dynamic and expanding company specializing in fine wines and spirits. With a strong presence in both e-commerce and retail, we have recently expanded into trade distribution, offering a comprehensive range of premium products. We are committed to delivering exceptional service and building lasting relationships with our clients, from individual enthusiasts to large-scale trade partners. Our team thrives on passion, expertise, and a shared commitment to excellence in the world of wine and spirits.

About the Role

We are seeking a sharp, highly capable, and proactive Operations & Distribution Assistant to join our growing team. Following our recent expansion into trade distribution alongside our established e-commerce and retail presence, this role has evolved into a vital, dynamic position. We are not looking for a passive task-follower; we need an independent thinker with a high level of operational intelligence who can take full ownership of daily fulfillment, coordinate complex B2B and B2C logistics, and keep our supply chain running flawlessly. If you are an organized problem-solver who thrives on autonomy, this is the perfect opportunity to make a significant impact within a rapidly scaling business.

Key Responsibilities

Distribution & Logistics Management (Ownership)

• B2B & B2C Order Management: Independently process and oversee trade distribution orders alongside premium online e-commerce sales from receipt to final delivery.
• Supply Chain & Fulfillment: Coordinate and execute physical fulfillment, including picking, packing, and staging heavy/bulk shipments for trade clients, as well as individual courier shipments.
• Inventory Control & Warehousing: Take charge of stock organization, conduct structured physical inventory counts, and proactively identify discrepancies to keep stock levels optimized.
• Financial Integrity: Efficiently process trade and retail payments using our POS/invoicing systems and maintain immaculate shipment, delivery, and transactional records.

Client Relations & Omnichannel Communication

• Trade & Retail Support: Confidently handle inquiries from both retail customers and distribution/trade accounts via phone, email, and in-person, providing professional and accurate information.
• Brand Ambassador: Greet high-profile visitors, suppliers, and clients with an immaculate, sophisticated demeanor.

Event & Promotional Activation

• Event Logistics: Assist in the planning, logistics setup, staffing, and breakdown of exclusive on-site/external events, trade tastings, and promotions.
• Brand Representation: Represent the company with poise and enthusiasm during high-energy trade and consumer events.

Qualifications & Experience

• Proven Track Record: Solid experience in operations, supply chain, distribution logistics, luxury retail, or premium customer service.
• Technical & Analytical Savvy: Proficient with standard productivity tools (spreadsheets, word processing). Direct experience with e-commerce platforms, POS, or inventory management/ERP systems is highly advantageous.
• Communication Excellence: Polished and articulate verbal and written communication skills.
• Physical Capability: Ability to lift, move, and carry heavy packages and wine cases (up to 40 lbs) comfortably in a warehouse/stockroom environment.
• Schedule Flexibility: Willingness to work occasional evenings or weekends to support exclusive tastings and industry events.
• Industry Passion: A genuine interest in—or a strong willingness to learn about—the world of wine is highly desirable.

Who You Are (Required Attributes)

• Independent & Resourceful: You don't wait for instructions. You spot operational bottlenecks, bring solutions to the table, and love running an efficient system.
• Sharp & Detail-Oriented: Meticulous. You understand that in distribution, a minor error in a SKU or quantity can impact a major client relationship.
• High Work Ethic & Reliability: Exceptionally organized, punctual, and accountable.
• Positive Energy: Approachable, collaborative, and genuinely enthusiastic about contributing to a scaling business.

What We Offer

• A dynamic, fast-paced working environment with real operational ownership.
• Deep, well-rounded exposure to both premium e-commerce and the B2B wine distribution industry.
• Distinct opportunities for career growth as our distribution network expands.