Solera HK Limited · Hong Kong
Full-time · 5-day work week
About the role
Solera HK Limited is looking for a reliable, detail-oriented team member to support our daily operations, including e-commerce order handling, customer service, delivery coordination, inventory follow-up, and office administration.
This is a hands-on role in a premium wine and spirits retail business. It is suitable for someone who is organized, careful, responsive, and able to work independently in a small but fast-moving company.
Candidates with experience in FMCG, retail operations, wine & spirits, e-commerce fulfilment, logistics coordination, or customer service will be an advantage.
Responsibilities
- Handle daily online and offline customer orders accurately
- Coordinate deliveries with customers, drivers, couriers, and internal team members
- Follow up on customer enquiries by phone, WhatsApp, email, and other channels
- Support inventory checking, stock movement records, and order fulfilment
- Assist with invoice, payment, and basic administrative follow-up
- Coordinate with warehouse, sales, and management to ensure orders are completed on time
- Help maintain smooth daily office operations
- Support ad hoc operational tasks when required
Requirements
- Experience in FMCG, retail, wine & spirits, e-commerce, logistics, customer service, or operations is preferred
- Detail-oriented, organized, and responsible
- Able to handle multiple tasks and follow up carefully
- Good communication skills and customer service attitude
- Comfortable using WhatsApp, email, Excel/Google Sheets, and online systems
- Able to work independently and solve simple daily operational issues
- Good spoken and written English and Chinese
- Hands-on attitude is important
We Offer
- HK$18,000+ per month, depending on experience
- 5-day work week
- Stable working environment
- Exposure to premium wine and spirits retail operations
- Practical training in e-commerce, customer service, logistics coordination, and daily business operations
Applicants must be 18 or over. Solera HK Limited is an equal opportunity employer.
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