Operations Coordinator — Customer Service & Online Orders

Location: Sheung Wan, Hong Kong
Working Hours: Monday to Friday, 10:00am–7:00pm
Work Week: 5 days per week
Experience Required: Minimum 5 years
Industry: Wine, spirits, beverage retail
Remuneration: HK$25,000+ or DOE

Solera HK Limited is looking for a reliable and detail-oriented Operations Coordinator to support daily operations, customer service, online order processing, and general office administration.

This is a hands-on role for someone who is organized, careful, professional, and able to work independently. The successful candidate will help ensure customer orders are processed accurately, customer inquiries are handled properly, and daily office operations run smoothly.

Key Responsibilities

• Process online orders accurately and efficiently.
• Check customer details, product items, quantities, payment status, and delivery information.
• Prepare orders for delivery, shipment, or customer pickup.
• Respond to customer inquiries by phone, email, WhatsApp, and in person.
• Perform general administrative duties including filing, data entry, document organization, and record keeping.
• Assist with inventory checking, stock organization, tastings, promotions, and company events when required.

Requirements

• Minimum 5 years of relevant experience in administration, operations, customer service, retail, e-commerce, logistics, order processing, or a related role.
• Experience in the wine, spirits, beverage, hospitality, retail, or FMCG industry is a plus.
• Strong attention to detail and accuracy.
• Good organization, time management, and communication skills.
• Comfortable using email, spreadsheets, online systems, and basic office software.
• Reliable, punctual, responsible, professional, and able to work independently.
• Fluent Cantonese and basic English preferred. Mandarin is a plus.

Recruitment Process

• Time to Answer: Within 3 days.
• Step 1: Zoom interview.
• Step 2: Onsite interview.
• Offer timeline: Within 5 days after the final interview.

How to Apply

Please submit your CV and include a short message answering the screening questions listed on the website job post.

Marketing & Client Relations Coordinator

Events, Social Media & Sales Support

Location: Sheung Wan, Hong Kong
Working Hours: Monday to Friday, 10:00am–7:00pm
Work Week: 5 days per week
Experience: Minimum 3 years; 5+ years preferred
Industry: Wine, spirits, beverage retail

Solera HK Limited is looking for a proactive and organized Marketing & Client Relations Coordinator to support marketing, social media, tastings, client care, networking, and sales administration.

The role includes scheduled tastings, brand activations, trade shows, networking events, and client activities. Some may take place outside regular office hours, so candidates should be comfortable coordinating and attending these events when required, with advance notice.