Marketing & Client Relations Coordinator — Events, Social Media & Sales Support
Sheung Wan,
Hong Kong
Solera HK Limited · Sheung Wan, Hong Kong
Role Overview
Social media, tasting events, client care, networking, and sales support
Solera HK Limited is looking for a proactive and organized Marketing & Client Relations Coordinator to support marketing, social media, tasting events, client care, networking, and sales administration.
This role is ideal for someone who enjoys working with customers, creating marketing momentum, supporting sales opportunities, and helping promote a premium wine and spirits business.
The role includes scheduled tastings, brand activations, trade shows, networking events, and client activities. Some may take place outside regular office hours, so candidates should be comfortable coordinating and attending these events when required, with advance notice.
Role Summary
- Hours: Monday to Friday, 10:00am–7:00pm
- Work week: 5 days per week
- Experience: Minimum 3 years; 5+ years preferred
- Industry: Wine, spirits, beverage retail
- Employment: Full-time
- Events: Scheduled tastings, trade shows, and client activities as required
- Time to answer: Within 3 days
- Offer timeline: Within 5 days after final interview
Key Responsibilities
Marketing & Brand Support
- Support planning and execution of marketing campaigns and promotional activities.
- Assist with content ideas for social media, newsletters, website updates, and customer communications.
- Help promote Solera products, tasting events, offers, and services.
- Maintain a consistent, professional brand tone across customer-facing communications.
Social Media & Content Coordination
- Assist with social media planning, posting, and content coordination.
- Prepare product highlights, event announcements, captions, and basic marketing materials.
- Coordinate photos, product information, and campaign details.
- Ensure marketing content is accurate, professional, and aligned with Solera’s premium positioning.
Events, Tastings & Networking
- Coordinate tastings, brand activations, client events, trade shows, and networking activities.
- Prepare guest lists, invitations, event materials, products, displays, and tasting setup.
- Support event check-in, customer greeting, product presentation, and follow-up.
- Represent Solera professionally with customers, suppliers, partners, and guests.
- Support scheduled events outside regular office hours when required, with advance notice.
Client Care & Sales Support
- Follow up with clients after events, tastings, inquiries, or sales conversations.
- Assist customers with product information, event details, and general requests.
- Maintain organized customer notes, event attendance records, and follow-up lists.
- Support sales administration, quotations, customer communication, and order coordination.
Requirements
- Minimum 3 years of relevant experience in marketing, sales administration, client relations, events, customer service, hospitality, retail, or related roles.
- 5+ years of experience is preferred for stronger candidates.
- Experience in wine, spirits, beverage, hospitality, luxury retail, F&B, events, or FMCG is a plus.
- Good communication skills with customers, clients, and internal team members.
- Comfortable using email, spreadsheets, social media platforms, online systems, and basic office software.
- Organized, detail-oriented, and able to follow through on tasks.
- Professional, polite, and confident when dealing with customers and guests.
- Comfortable supporting scheduled events, tastings, trade shows, and client activities outside regular office hours when required, with advance notice.
- Fluent Cantonese and basic English preferred. Mandarin is a plus.
Ideal Candidate
- Proactive and commercially minded.
- Professional with customers and clients.
- Organized and careful with follow-up.
- Comfortable with social media and marketing coordination.
- Good at building relationships.
- Presentable and confident at events.
- Able to think ahead and spot opportunities.
- Responsible, reliable, and detail-oriented.
- Interested in premium wine, spirits, lifestyle, hospitality, or events.
Recruitment Process
We aim to keep the hiring process clear, practical, and efficient.
1. Zoom Interview
Initial conversation to review experience, communication style, salary expectations, and role fit.
2. Onsite Interview
In-person meeting at our office to assess professionalism, practical suitability, and cultural fit.
3. Offer Timeline
Suitable candidates can expect an answer within 3 days and an offer decision within 5 days after the final interview.
Compensation & Growth
Salary will be based on experience, ability, and suitability for the role.
We are open to paying more for an excellent candidate who can contribute to marketing, client relationships, events, and sales growth.
- Competitive base salary based on suitability.
- Discretionary bonus based on company and individual performance.
- Opportunity for salary review after proven performance.
- Exposure to premium wine, spirits, tastings, events, and client relationship building.
How to Apply
Please submit your CV and include a short message answering the following questions:
- How many years of relevant experience do you have?
- What experience do you have in marketing, sales support, client relations, events, social media, or customer service?
- Do you have experience in wine, spirits, beverage, hospitality, luxury retail, F&B, events, or FMCG?
- Give one example of a marketing, event, or customer follow-up task you handled successfully.
- Why are you suitable for this role?
- What is your expected salary?
- When are you available to start?
Applications that do not include the requested information may not be considered.
Solera - Champagne, Whiskey and Fine Wine Retailer - Same day pick up
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